The Hop streetcars are equipped with Automatic Passenger Counter (APC) equipment to record actual boarding data. Each door on the vehicle is equipped with three sensors that emit a beam of infrared light. Each time the beam is broken the APC system records it as a passenger. The three sensors are spaced so that the order in which the beams are broken determines if a passenger is boarding or exiting - only the boarding totals are included in the final ridership counts. APC systems are becoming standard equipment in the transit industry.
1 Daily ridership for November, 2018 does not include the 16,413 passengers during the grand opening weekend.
2 Ridership data for February and March, 2019, is estimated due to a malfunction of the APC system.
3 Monthly ridership for February, 2020 is prorated based on data from Feb. 1-14 due to a wayside server malfunction.
4 Service was suspended April 12-13, 2021 to accommodate a water main repair. The daily ridership figure reflects 28 days of service during the month.
5 Due to a transmitter issue, Vehicle 1 was not communicating with the wayside server from late December 2020 through April 2021. As a result, previous 2021 ridership reports did not reflect ridership on Vehicle 1. The transmitter has since been repaired and ridership figures have been updated to include the data from Vehicle 1.
6 Ridership in June 2021 is estimated due to a ransomware attack that affected the server that receives APC data. Actions have been taken to provide server backup mechanisms to avoid future data loss.
7 Service was suspended Sept. 1-7, 2023 to accommodate a water main repair. A bus serviced the route Sept. 5-7, 2023. The ridership figure for the month reflects streetcar passengers only, and the daily ridership figure reflects only the 23 days of service from Sept. 8-30, 2023.
8 Due to an APC malfunction, Vehicle 5 did not transmit data from Oct. 13-17, 2023, and Vehicle 1 did not transmit data on Oct. 27, 2023. Ridership figures on those dates are estimated based on the data obtained from the other in-service vehicles on the same day.
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