Ridership – The Hop
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Ridership

2018 2019 2020 2021
January 48,354 (1,560/day) 50,444 (1,627/day) 15,057 (486/day)
February 45,000 (1,607/day)* 48,028 (1,656/day)# 13,344 (477/day)
March 50,000 (1,613/day)* 27,447 (885/day) 18,321 (591/day)
April 55,657 (1,855/day) 7,285 (243/day) 17,070 (610/day)+
May 62,937 (2,030/day) 9,762 (315/day) 20,806 (671/day)
June 71,367 (2,379/day) 14,947 (498/day) 24,691 (823/day)
July 103,625 (3,343/day) 17,110 (552/day) 28,576 (922/day)
August 80,113 (2,584 per day) 19,310 (623/day) 33,145 (1,069/day)
September 66,986 (2,233 per day) 18,796 (627/day) 37,606 (1,254/day)
October 62,010 (2,000/day) 18,479 (596/day) 33,313 (1,075/day)
November 80,361 (2,459/day^) 52,998 (1,767/day) 14,339 (478/day)
December 76,131 (2,456/day) 61,274 (1,977/day) 15,356 (495/day)

The Hop streetcars are equipped with Automatic Passenger Counter (APC) equipment to record actual boarding data. Each door on the vehicle is equipped with three sensors that emit a beam of infrared light. Each time the beam is broken the APC system records it as a passenger. The three sensors are spaced so that the order in which the beams are broken determines if a passenger is boarding or exiting - only the boarding totals are included in the final ridership counts. APC systems are becoming standard equipment in the transit industry.

^ Daily ridership for November, 2018 does not include the 16,413 passengers during the grand opening weekend. * Ridership data for February and March, 2019, is estimated due to a malfunction of the APC system.
# Monthly ridership for February, 2020 is prorated based on data from Feb. 1-14 due to a wayside server malfunction.
+ Service was suspended April 12-13, 2021 to accommodate a water main repair. The daily ridership figure reflects 28 days of service during the month.
† Due to a transmitter issue, Vehicle 1 was not communicating with the wayside server from late December 2020 through April 2021. As a result, previous 2021 ridership reports did not reflect ridership on Vehicle 1. The transmitter has since been repaired and ridership figures have been updated to include the data from Vehicle 1.
‡ Ridership in June 2021 is estimated due to a ransomware attack that affected the server that receives APC data. Actions have been taken to provide server backup mechanisms to avoid future data loss.

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