People using wheelchairs and other mobility devices should cross the tracks at a right angle as wheels can get caught in the tracks.
The passenger doors are extra wide and the floor of the streetcar is level with the platform at the stations, allowing easy access for wheeled vehicles such wheelchairs, scooters, personal shopping carts, bicycles, strollers and rolling luggage. There is no need for a ramp. On board, the streetcars have level floor areas with substantial standing areas that can be used by wheelchairs. Wheelchairs and other mobility devices don’t need to be secured on the streetcar, but please use the designated area and set your brake.
The vehicles feature audio announcements and visual aids such as Braille and designated seating for individuals with disabilities.
Service animals are permitted if they are specially trained to perform work or a task because of the owner’s disability.
Click here for more information on the City of Milwaukee’s ADA grievance procedure.
The City of Milwaukee Department of Public Works operates The Hop without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Milwaukee Department of Public Works. Click here to learn more.