AMERICANS WITH DISABILITIES ACT – The Hop
Milwaukee Streetcar Logo
Hop for free for the first year thanks to
Milwaukee Streetcar Potawatomi Logo

AMERICANS WITH DISABILITIES ACT

City of Milwaukee, Wisconsin Grievance Procedure under the Americans with Disabilities Act

 

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Milwaukee, Wisconsin, will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

 

Employment: The City of Milwaukee does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the Americans with Disabilities Act (ADA).

Effective Communication: The City of Milwaukee will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Milwaukee programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The City of Milwaukee will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City of Milwaukee programs, services, and activities.  For example, individuals with service animals are welcomed in City of Milwaukee offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City of Milwaukee program, service, or activity, should contact the office of City of Milwaukee ADA Coordinator, 200 East Wells Street Room 603, Milwaukee, WI 53202, (414) 286-3475 as soon as possible but no later than 72 hours before the scheduled event.

Anyone who requires an auxiliary aid or service for effective communication to participate in City of Milwaukee Common Council meetings should contact the office of the City Clerk, 200 East Wells Street Room 205, Milwaukee, WI  53202, (414) 286-2233 as soon as possible but no later than 72 hours before the scheduled event.

The ADA does not require the City of Milwaukee to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints: Complaints that a City of Milwaukee program, service, or activity is not accessible to persons with disabilities should be directed to:

Rebecca Rabatin, ADA Coordinator
City of Milwaukee
Department of Administration
Budget and Management Division
200 East Wells Street, Room 603
Milwaukee, WI 53202

Phone: (414) 286-3475
TTY: 711
Fax: (414) 286-5475
Email: rrabat@milwaukee.gov

The City of Milwaukee will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

This material is available in alternative formats for individuals with disabilities upon request.

Please provide a 72 hour advance notice, 7 days for Braille format, to ensure accommodation of request.

City of Milwaukee, Wisconsin Grievance Procedure under the Americans with Disabilities Act

 

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990.  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Milwaukee.  The City of Milwaukee’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

 

Rebecca Rabatin, ADA Coordinator
City of Milwaukee
Department of Administration
Budget and Management Division
200 East Wells Street, Room 603
Milwaukee, WI 53202

Phone: (414) 286-3475
TTY: 711
Fax: (414) 286-5475
Email.rrabat@milwaukee.gov

 

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ADA Coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the City of Milwaukee and offer options for substantive resolution of the complaint.

If the response by ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Equal Rights Commission or its designee.

Within 15 calendar days after receipt of the appeal, the Equal Rights Commission or its designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Equal Rights Commission or its designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or her designee, appeals to the Equal Rights Commission or its designee, and responses from these two offices will be retained by the City for at least seven years.

This material is available in alternative formats for individuals with disabilities upon request.

Please provide a 72 hour advance notice, 7 days for Braille format, to ensure accommodation of request.

Hop along! — sign up for streetcar news & alerts